RESPONSIBLE GAMING POLICY

How we work with responsible gaming

Online casino gambling should always be seen as entertainment. However, there is a certain percentage of players who lose control over their gambling. Before you start playing, it is important to understand that gambling should never be considered a source of income or a way to recover from debt. It is wise to keep track of both the time and money spent at the casino on a daily basis.

If you find yourself spending more than you can afford, or if your gambling is interfering with your daily routine, we strongly recommend that you take action. This may include setting limits on your gambling, using self-exclusion, and seeking help from independent organisations. You can also take a gambling addiction test to see if you are showing signs of problem gambling.

Key policy points

1. Underage players

The Company does not allow anyone under the age of 18 to open an account. Minors who attempt to register, or anyone who assists them in doing so, are in violation of our Terms and Conditions.

Steps you can take to protect minors:

  • Never share your login details.
  • Do not enable the “remember password” feature on the login page.
  • Do not give out credit card or bank details to minors.
  • Install parental control or filtering software on computers in households with people under 18. Examples of such software include:
    • CyberPatrol
    • GamBlock ®
    • Solid Oak Software
    • Net Nanny

2. Gambling problems

Many activities can become problematic if not done in moderation – for example, alcohol, shopping or computer games. The same applies to gambling. Signs of addiction can be difficult to detect, both in oneself and in others, and are not always linked to money. Gambling can sometimes be a symptom of a larger problem.

For some, gambling can become a way to escape reality or avoid other difficulties. Sometimes the motivation is unconscious and the gambler does not realise the real causes or consequences. In these cases, professional help is available.

It is crucial to detect such behaviour in time, before the practical consequences become too great. Gambling addiction can have physical, financial and social consequences. Fortunately, most people can play entertainingly and risk-free throughout their lives without developing problems.

3. How do I know if I am at risk?

We have eight rules for safer gaming at snatchcasino.io:

  • Casino gambling is entertainment, never a profession.
  • Never try to win back losses by doubling your bets.
  • Set a daily, weekly or monthly budget that you can afford to lose.
  • Never gamble when you are drunk, under the influence of drugs, tired or depressed.
  • Keep track of the playing time and the bets you place.
  • Take regular breaks to stay alert.
  • Set a budget before you start playing and stick to it.
  • Have fun!

If you suspect you may be at risk of developing an addiction, there are many organisations and websites that can help you. You can take a simple self-test here: https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem

4. Our services and tools

snatchcasino.io offers several services that can help you if you feel that your gambling is at risk of becoming problematic. We have implemented measures to ensure our members can play in a safe environment. Your account is designed to allow you to have fun in a safe way.

When gambling for money, there is always uncertainty in the outcome. For example, even if a coin has landed on heads ten times in a row, the probability of a coin landing on heads is still 50% on the next toss.

To make your gaming experience both safer and more enjoyable, you can use various restrictions. To activate these, contact us via live chat or at [email protected]. We strongly recommend that you consider these options.

5. Track your gaming

Your account contains a complete history of all your games, making it easy to see how much time and money you spend and whether your gaming is done responsibly.

6. Contact our customer service

All our customer service staff are trained in social responsibility and are aware of the risks of gambling addiction. If you suspect you have a problem, they can guide you on what actions you can take at snatchcasino.io, as well as refer you to specialised organisations. You can reach customer service via [email protected].

7. Self-shutdown

If you feel you are developing a gambling addiction, you should consider permanently excluding yourself from all gambling. If you decide to stop playing at snatchcasino.io, you can permanently block your account by contacting customer service at [email protected].

If you would instead like to opt out for a specific period of time, you can also arrange this by contacting us via the same email address.

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