DISPUTE RESOLUTION POLICY

1. Complaints

The player may contact our customer service to make complaints regarding our services.

1.1. Players have the right to contact our customer service according to the instructions provided on the website to submit complaints regarding our services.

1.2. Complaints are handled by the support department and escalated further within the organisation if the case cannot be resolved directly by the support staff. Players shall be informed of the status of their case at a reasonable level.

1.3. If the dispute cannot be resolved at the casino management level, players may turn to an independent body, gaming authority or the licensing supervisory authority specified on the website.

1.4. In the event of a dispute, the player agrees that server logs and records shall be the final authority in determining the outcome of a claim. The player accepts that in the event of any discrepancy between the result displayed on the screen and that recorded on the game server, the server logged result shall prevail. The player acknowledges and accepts that our records shall be final as to the terms, circumstances and results of participation in the relevant online gaming activity.

1.5. If we need to contact the player in connection with a dispute, this will be done via the contact details that the player has provided in their account.

For more information about the regulator, players can visit: curacao-egaming.com.

2. Arbitration

Our General Terms and Conditions are governed by the laws of Curaçao. The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions – including the breach, termination or invalidity of the Agreement – shall be submitted to the exclusive jurisdiction of Curaçao.