{"id":290,"date":"2025-09-10T05:15:10","date_gmt":"2025-09-10T05:15:10","guid":{"rendered":"https:\/\/snatchcasino-se.com\/?page_id=290"},"modified":"2026-02-19T12:17:38","modified_gmt":"2026-02-19T12:17:38","slug":"reglement-des-litiges","status":"publish","type":"page","link":"https:\/\/snatchcasino-se.com\/fr\/reglement-des-litiges\/","title":{"rendered":"R\u00c8GLEMENT DES LITIGES"},"content":{"rendered":"\n
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POLITIQUE DE R\u00c8GLEMENT DES LITIGES<\/h2>\n\n\n\n

1. R\u00e9clamations<\/strong><\/p>\n\n\n\n

Le joueur peut contacter notre service client pour formuler des r\u00e9clamations concernant nos services.<\/p>\n\n\n\n

1.1. <\/strong>Les joueurs ont le droit de contacter notre service client conform\u00e9ment aux instructions fournies sur le site web pour soumettre des r\u00e9clamations concernant nos services.<\/p>\n\n\n\n

1.2. <\/strong>Les r\u00e9clamations sont trait\u00e9es par le service d’assistance et transmises aux niveaux sup\u00e9rieurs de l’organisation si le probl\u00e8me ne peut \u00eatre r\u00e9solu directement par ce service. Les joueurs sont inform\u00e9s de l’\u00e9tat d’avancement de leur dossier de mani\u00e8re appropri\u00e9e.<\/p>\n\n\n\n

1.3. <\/strong>Si le diff\u00e9rend ne peut \u00eatre r\u00e9solu au niveau de la direction du casino, les joueurs peuvent s’adresser \u00e0 un organisme ind\u00e9pendant, \u00e0 l’autorit\u00e9 de jeux ou \u00e0 l’autorit\u00e9 de surveillance des licences sp\u00e9cifi\u00e9e sur le site Web.<\/p>\n\n\n\n

1.4. <\/strong>En cas de litige, le joueur accepte que les journaux et enregistrements du serveur fassent foi pour d\u00e9terminer l’issue de la r\u00e9clamation. Le joueur accepte qu’en cas de divergence entre le r\u00e9sultat affich\u00e9 \u00e0 l’\u00e9cran et celui enregistr\u00e9 sur le serveur de jeu, ce dernier pr\u00e9vaudra. Le joueur reconna\u00eet et accepte que nos enregistrements soient d\u00e9finitifs quant aux conditions, circonstances et r\u00e9sultats de sa participation \u00e0 l’activit\u00e9 de jeu en ligne concern\u00e9e.<\/p>\n\n\n\n

1.5. <\/strong>Si nous devons contacter le joueur dans le cadre d’un litige, nous le ferons via les coordonn\u00e9es que le joueur a fournies dans son compte.<\/p>\n\n\n\n

Pour plus d’informations sur l’organisme de r\u00e9glementation, les joueurs peuvent consulter le site : curacao-egaming.com <\/a>.<\/p>\n\n\n\n

2. Arbitrage<\/strong><\/p>\n\n\n\n

Nos conditions g\u00e9n\u00e9rales sont r\u00e9gies par le droit de Cura\u00e7ao. Les parties conviennent que tout litige, diff\u00e9rend ou r\u00e9clamation d\u00e9coulant des pr\u00e9sentes conditions g\u00e9n\u00e9rales ou s’y rapportant \u2013 y compris la violation, la r\u00e9siliation ou la nullit\u00e9 du contrat \u2013 sera soumis \u00e0 la comp\u00e9tence exclusive des tribunaux de Cura\u00e7ao.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

POLITIQUE DE R\u00c8GLEMENT DES LITIGES 1. R\u00e9clamations Le joueur peut contacter notre service client pour formuler des r\u00e9clamations concernant nos […]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-290","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/snatchcasino-se.com\/fr\/wp-json\/wp\/v2\/pages\/290","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/snatchcasino-se.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/snatchcasino-se.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/snatchcasino-se.com\/fr\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/snatchcasino-se.com\/fr\/wp-json\/wp\/v2\/comments?post=290"}],"version-history":[{"count":1,"href":"https:\/\/snatchcasino-se.com\/fr\/wp-json\/wp\/v2\/pages\/290\/revisions"}],"predecessor-version":[{"id":371,"href":"https:\/\/snatchcasino-se.com\/fr\/wp-json\/wp\/v2\/pages\/290\/revisions\/371"}],"wp:attachment":[{"href":"https:\/\/snatchcasino-se.com\/fr\/wp-json\/wp\/v2\/media?parent=290"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}