PRIVACY POLICY

1. Introduction

1.1. This privacy policy was last updated on 01/05/2024 and describes the processing of personal data carried out by snatchcasino.io. We want to keep things simple and clear, including when it comes to explaining what data we collect and how and why we use it.

1.2. This policy explains how we use your personal data whether you are simply visiting the website, making a deposit or playing one of our games. It also provides information about your data protection rights, the situations in which we share or collect information about you and how we tailor marketing. Please read all sections carefully.

1.3. If we make material changes to this policy, we will notify you.

1.4. All our employees undergo regular information security training and are required to follow confidentiality, internal procedures and processes when handling your data.

1.5. If you have any questions or concerns about data protection, you are welcome to contact our data protection officer at [email protected] .

2. Our Privacy Promise

2.1. snatchcasino.io protects and respects the privacy of each customer. Your privacy is important to both you and us, and we make the following promise:

2.2. We protect your privacy and use your personal information to make your experience easier and better. We keep your information secure, are transparent about why we collect it and how it is used, and we explain and respect your choices and rights.

2.3. In order to make a withdrawal, a player must wager the deposited amounts at least one (1) time before withdrawal, in accordance with anti-money laundering measures.

2.4. The Company may use additional methods to verify the customer’s identity (KYC) in connection with deposits. This may include – but is not limited to – a selfie with an ID document. To verify an account, documents (ID, payment documents, bills, etc.) in the Latin or Cyrillic alphabet are required. If this cannot be provided, we may require video verification where the player shows their documents.

2.5. We may call the phone number registered on the account as part of KYC. No payouts will be made until the account is fully verified.

3. What personal data is collected and when

3.1. When registering an account:
3.1.1. Personal information such as name, email address, postal address, telephone/mobile number, gender or date of birth.
3.1.2. Photo identification and proof of address (for customer due diligence).
3.1.3. Bank and payment details (e.g. when assessing the origin of funds).
3.1.4. Login details such as username and password.

3.2. Through your use of our services:
3.2.1. Information about how you interact with our products.
3.2.2. Data about your behavior on the website – see our cookie policy for details.
3.2.3. Device data (model, operating system, IP address, browser, mobile identifier).
3.2.4. Recording of telephone calls – we may monitor or record calls to follow instructions, handle inquiries, comply with regulatory requirements, improve service and training, and to detect or prevent fraud.
3.2.5. Data you voluntarily share with us or that you have made public, e.g. via social media.

3.3. Special categories of data
3.3.1. Personal data may include so-called “special categories”, e.g. health-related information linked to responsible gambling (see the section “Why we collect your personal data and on what basis”).
3.3.2. We have additional safeguards for sensitive data and its confidentiality (see the section “Security and confidentiality ”).

4. Why do we collect your personal data and on what basis?

4.1. We understand the trust you place in us. Data collection is necessary to deliver the services and products you want to use, to improve and personalize your experience, and to contact you with important information. In some cases, collection and use are required by law. We must also provide a legal basis for each processing.

4.2. Contract – where processing is necessary to perform our contract with you. Our Terms and Conditions set out the services we provide:
4.2.1. To make our services available: to provide games, information and manage requests; to administer services (e.g. password reminders, operational notifications, updates to privacy/cookie policy or terms, reminder of inactive account before closure); and to process transactions.

4.3. Legitimate interest – when the processing is necessary for the purposes below and your interests/rights do not outweigh them. We take into account what you were informed about, your expectations, the nature of the data and the impact on you.

4.3.1. Personalization : to provide more relevant, tailored services (e.g. recommendations based on gaming history). If you are logged in or subscribe to marketing, you may receive a personalized experience. You can unsubscribe or request depersonalization via Customer Service or the Data Protection Officer.

4.3.2. Improving services and products: providing the most user-friendly experience possible; analysis and research; testing new systems and upgrades; evaluating marketing; modeling, statistics and trend analysis to develop and improve the offering.

4.3.3. Contact and interaction: contact you by phone, email, post or social media; administer promotions/competitions; invite you to participate in surveys and market research (voluntary); respond to questions and complaints.

4.3.4. Security and gaming experience: prevent and detect the use of unauthorized software; prevent violations of terms; perform affordability checks to ensure you have sufficient funds.

4.4. Special categories of data
4.4.1. We process such data only if: you have given your explicit consent; the data has been made public by you; it is necessary for legal claims; or for compelling reasons of public interest under EU/national law.

5. When do we share your personal data?

5.1. As a general rule, we do not share your information with third parties outside our group of companies for marketing purposes. However, we may share information with other companies, suppliers acting on our behalf, or other parties to comply with legal obligations. For example, in the event of a merger or sale, customer information may be included – we will inform you before such a transfer. Even if shared, the information will only be used in accordance with this policy.

5.2. We may share personal data:
5.2.1. at the request of a regulatory authority or as required by law;
5.2.2. by instructing a financial institution to provide information to a regulator;
5.2.3. to establish, exercise or defend legal claims;
5.2.4. to third parties for verification, value checks and fraud detection;
5.2.5. to service providers for technology, data storage/aggregation, payments and relevant advertising;
5.2.6. to external auditors for independent checks;
5.2.7. to purchasers/transferees in the event of a sale or transfer of business/rights;
5.2.8. to successors in title; or
5.2.9. to the relevant regulator in matters of self-exclusion.

6. How long does snatchcasino.io store my data?

6.1. We retain data only for as long as is necessary for the purposes for which it was collected.

6.2. While you are a customer, the data is stored to meet legal and contractual requirements. After you stop using our services, we store certain data for a period of time to:
6.2.1. comply with EU/local law (e.g. AML, licensing requirements);
6.2.2. manage or defend legal claims;
6.2.3. fulfill contractual obligations and rights;
6.2.4. satisfy legitimate interests after balancing interests;
6.2.5. comply with guidelines from relevant data protection authorities.

7. Your rights and choices

7.1. By law, you have a number of rights regarding your personal data. To exercise them, please contact our Data Protection Officer at [email protected] . You may request access, rectification, erasure, object to processing, withdraw consent and obtain data portability. You may also complain to your data protection authority. You also have rights regarding automated decision-making and profiling.

7.2. The information we request during registration is mandatory (unless otherwise stated). If you do not provide it, you will not be able to use our services.

7.3. Right to access and rectification. You may request a copy of the information we hold about you, as well as correction or deletion of inaccurate or outdated information, free of charge, via the DPO or Customer Service at [email protected] .

7.4. Right to erasure. In certain cases, you may request that we erase your data, for example when:
7.4.1. the data is no longer needed for the purposes;
7.4.2. you withdraw consent and there is no other legal basis;
7.4.3. we process based on legitimate interest and this no longer outweighs;
7.4.4. there is no legal basis;
7.4.5. erasure is required by law. (Please note mandatory retention periods under EU/local law.)

7.5. Right to restrict processing. You may request that we restrict processing where:
7.5.1. you contest the accuracy (under our control),
7.5.2. the processing is unlawful and you oppose erasure,
7.5.3. we no longer need the data but you need it for legal claims,
7.5.4. you object to processing based on legitimate interest (under our control).

7.6. Right to data portability. You can receive information you have provided in a common, machine-readable format when the processing is based on consent or agreement and is carried out by automated means.

7.7. Right to object. You can object to processing based on our legitimate interest (including profiling) or for research/statistics. You can always object to direct marketing (including profiling).

7.8. Right to withdraw consent. Where we rely on your consent (e.g. marketing), you may withdraw it at any time. Please use the “unsubscribe” option in our communications or contact the DPO at [email protected] .

7.9. Automated decisions, including profiling. We may use automated decisions to be fast and consistent, which may affect the products/services offered or your ability to use them. Examples:
7.9.1. customization of products/services through segmentation,
7.9.2. fraud detection and AML checks (accounts may be blocked),
7.9.3. account opening checks (age, residence, nationality, finances),
7.9.4. risk assessment linked to gambling.
You have the right not to be subject to decisions based solely on automated processing and having legal or similar significant effects, except when necessary for a contract, permitted by law or based on your explicit consent. Requests under this section should be sent to [email protected] . We will respond without undue delay and within one month (can be extended by one month if necessary). In the event of a refusal, we will provide a justification. If a request does not meet the requirements of the law, we may charge a reasonable fee or deny the request.

8. Security and confidentiality

8.1. We protect the information you entrust to us and treat it securely in accordance with this policy and strict data protection standards. We have robust procedures and technology to prevent unauthorized access and misuse.

8.2. Our payment providers encrypt card details. We only work with leading payment providers.

8.3. Our systems and applications are tested several times a year by independent security experts. An intrusion detection system monitors all network traffic 24/7.

8.4. We have a dedicated fraud department and advanced systems to detect and prevent suspicious activity.

8.5. Accounts with suspicious activity will be blocked and investigated. Please contact us immediately if you have any concerns, such as unknown transactions or unexpected balance changes.

8.6. snatchcasino.io uses SSL encryption to protect data in transit. We never collect, store or transmit your card details; payments are processed entirely via the payment gateway’s secure servers.

9. Complaints

9.1. If you would like to complain about our handling of personal data, please contact our Data Protection Officer at [email protected] .

9.2. If you are not satisfied with our response or believe that we are processing your data in violation of the law, you may contact your national data protection authority.

10. Changes to the Privacy Policy

10.1. The Policy may be updated to reflect changes in our operations or regulation. The latest update date is displayed on this page. If you do not accept the changes, you should refrain from providing information or using the Services. Continued use means that you accept the changes. You can delete your account at any time. In the event of material changes (e.g. changed way of using information) we will provide clearer information, e.g. by email, and you may be required to accept the changes in order to continue using the Services.

11. Your commitments

11.1. By using snatchcasino.io and providing personal information, you confirm that you provide accurate, current and complete information as required by us and that you inform us of any changes so that the information is kept up to date.

11.2. If you violate this, or we have reasonable suspicion of incorrect/incomplete information or other violation of data protection law or this policy, we may refuse registration or immediately close/suspend your account without notice and without the right to compensation.